DISCLAIMER
All property details on this website have been supplied by the owners/managers in good faith but we cannot guarantee all the info is accurate. We cannot take any responsibility for any financial loss, damage, error due to the inaccuracy of any information/description of the properties. We can not be held responsible for any circumstances arising from any rental agreements with the property advertisers or owners.
Your use of this website implies your unconditional acceptance of our terms and regulations. You shall not reproduce, extract, and copy any part of this site and its contents.
TERMS & CONDITIONS
Costa del Sol Holiday Homes act as agents/intermediaries in offering individual property for holiday rental on behalf of, and having been authorised by the respective home owners. A booking once made, will be subject to the following terms and conditions:
Contract:
A contract will exist between Costa Del Sol Holiday Homes, the Agent and you the Client, who confirms being over 18 years of age and is named as and taken to be the party leader, thus agreeing to accept responsibility for all other members of the party and matters relating to the holiday.
The majority of the booking enquiries will be dealt with directly with the Owner of the property. However, with some of the other properties we will personally send you a booking form, which must be completed and e-mailed or faxed back to us within 2 days.
The deposit itself shall be taken as indication of your acceptance of all our Terms and Conditions. A contract will exist from the time we issue our confirmation of your booking.
Only those named at the time of booking will be accepted for occupation of the accommodation, subletting or over occupation is strictly prohibited. Failure to comply may result in refusal of admittance or termination of your booking without refund.
We reserve the right to refuse bookings from parties of four or more persons of the same sex.
Deposit:
Please refer to the individual property.
Most deposits are NON–refundable.
Cancellation:
In the unlikely event that the owner or we have to cancel your booking, every effort will be made to offer you an alternative accommodation, or refund all monies paid. A cancellation request by you, the client, should be made in writing, either by email or fax, and be issued by the party leader who originally contracted the holiday.
ALL CLIENTS MUST OBTAIN ADEQUATE AND APPROPRIATE TRAVEL AND PERSONAL ACCIDENT INSURANCE COVER FROM THE OUTSET OF THEIR BOOKING.
Payment of Balance:
Please refer to the individual property. Where an outstanding balance remains unpaid after the due date has elapsed, the Owner/Agent reserves the right to cancel the booking and apply the relevant cancellation charges. A final reminder will normally be issued prior to the due date, but this should not be relied upon, and we take no responsibility for its on-receipt or any subsequent late payment.
Pets/No Smoking:
Most of our properties are unable to accept pets and at several properties smoking is restricted to outside areas only. Please refer to the individual property descriptions, or if in doubt please ask.
Services/Responsibilities:
Whilst we have taken every care to ensure that the information we provide is accurate, Costa Del Sol Holiday Homes act as intermediaries only and are unable to accept responsibility for the actions of couriers, suppliers, or property owners. We accept no responsibility for events beyond our reasonable control, such as inconvenience caused by neighbouring land or property owners, clients, tenants, animals or failure of utility services such as electric, water or electrical/gas equipment. Where we are made aware of any adverse conditions, which we consider may affect the enjoyment of your holiday, we will notify the party leader immediately. In the case of such circumstances arising without our former knowledge, we accept no liability and can only act as an intermediary during any dispute.
All electrical appliances are used at the guest’s discretion and we are unable to neither vouch for their condition nor guarantee their availability. Services relating to the cleanliness of your accommodation on arrival, pool cleaning and condition of BBQ’s are generally provided by the owner, who is also usually responsible for providing bed linen, towels (not pool or beach towels) and other facilities such as TV/video, where specified. We do not, therefore, have any control over these matters, however, should you be unhappy with any aspect of your accommodation, please notify us immediately, and we will do our best to help resolve the matter.
The client is responsible for taking reasonable care of the property and it’s security during occupation, notifying the owner/house manager of any breakages, which may result in a charge for repair or replacement. The client will also undertake to leave the property tidy upon departure and to strictly observe all notices/villa information that may exist, relating, for example, to fire risk, health and safety. The client also accepts responsibility for the keys whilst they are in their possession, and their safe return.
Breakage Deposits:
Where a breakage deposit is required, this is indicated in the property description. We reserve the right to deduct any charges relating to breakages from this deposit, or to withhold any costs incurred by additional cleaning having arisen from the property being left in a less than satisfactory state. Clients are asked to replace breakages, wherever possible, prior to their departure, or at the very least notify the owner/house Manager.
Complaints:
In the unlikely event of a complaint, (does not apply to the Owner direct properties) it is important that you notify us immediately or as soon as possible. We will then need time to consult with the property owner, and may then need the additional time necessary to resolve the problem. This is particularly important where other tradesmen are involved as quite often things are slower here in Spain than back home.
Where any dissatisfaction with the property continues to exist, Costa Del Sol Holiday Homes will act as intermediary only between the party leader and the owner, in an attempt to resolve the matter amicably. The dispute will not be deemed to be between Costa Del Sol Holiday Homes and the party leader. We are unable to consider complaints submitted to us once you have returned home, where they were not brought to our attention at the time they arose. In the case of any disputes, Costa Del Sol Holiday Homes will deal with the party leader only. We must receive any written complaints following an initial notification within 21 days of your departure.
Arrival and Departure Times:
In order to allow time to prepare for each new arrival, your holiday accommodation will normally be available from 4pm on the day of arrival until 10am on the day of departure (Please refer to the individual property). Any deviation from this must be agreed in advance. Change over days normally run from Saturday to Saturday, but will vary from property to property, so please check the individual property descriptions before booking. If you have a particular arrival day in mind, please contact us for further information.
Directions to your Property:
We will supply directions to your accommodation, (does not apply to the Owner direct properties) on behalf of the property owner, who is deemed responsible for their accuracy. The party Leader is responsible for ensuring he/she is in possession of this information together with the details for collecting and returning the keys.
Car Hire:
As most of our properties benefit from rural locations, Car hire is not only recommended but also essential. If you are in any doubt, please contact us.
Locations, Views and Tracks:
Some, BUT NOT ALL, of our properties are located along dirt tracks and this will be indicated in the property description. In a few instances this could involve steep unprotected drops, so if you would like further clarification of access relating to any particular property please ask. Although driving along the mountain roads may require some adjustment, most people find that they adapt fairly quickly, and it goes without saying that the views are well worth it!
All the properties we offer (unless specified differently) are considered accessible by car (or 4 wheel drive wheel - where indicated) under normal circumstances.
Some of the most spectacular views are found at the more out of the way places, however, please note that views may change according to local activity and occasionally the surroundings may appear different from the photos supplied.
Swimming Pools/Safety:
Swimming pools need to be maintained regularly. This may involve the occasional, and usually only slight disruption. Parents of young children must ensure that they are supervised at all times. This is a mandatory requirement where ANY pool exists, and especially where swimming pools are not fenced in. Please refer to the individual property descriptions and please also note that some pools do not have shallow ends. At some properties, pools are only in use between April and October, and this is indicated in the property description. Please note, that where pools are open all year round, these are generally NOT heated, the water temperature will there fore, only reflect external weather conditions and temperatures.
Property/Garden Maintenance:
From time to time routine repairs/garden upkeep may be required and we will endeavour to ensure that any interruptions are kept to a minimum.
Satellite TV:
Where satellite TV is specified, please note that this may not always include English channels Alternatively, many of the properties will have limited UK channels only.
Bathrooms:
This description could apply to a shower room - without bath - or a bath with shower attachment.
Cots/High Chairs:
Please request at the time of booking; these are usually supplied by the property owners, where a small extra charge may apply, and are not always available at every property, in which case, you are generally welcome to bring your own. Clients use these additional facilities at their own discretion.
Please check with us that your preferred choice of accommodation provides them, before booking.
Liability:
Costa del Sol Holiday Homes does not accept liability for loss of life, injury or personal accident, nor can we accept responsibility for any loss of possessions during your stay.
Please note:
The properties are not official tourist structures, such as hotels, residences, etc. but are private dwellings. Being such, there is no standard or categories that are internationally recognised; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owners. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.
And Finally, the Spanish way of life has MUCH to commend it, however, electricity and water supplies may sometimes be erratic; occasionally, power supplies fail and water shortages occur - for apparently no reason!
Whilst our beautiful and rural locations are far removed from the bustle of city life, the countryside has a sound of it’s own; cockerels crowing, donkeys baying, bullfrogs croaking, mosquitoes buzzing and dogs barking!! An integral part of Country life – which has a distinct appeal all of it’s own!
We would, however, ask you to bear this in mind when booking your holiday with us or directly with the Owner.
If you wish to speak to me in person regarding Holiday Rentals
Property For Sale or Construction of a Villa, Cottage or Apartment
Call José Safont-Ruiz on (0034) 616 094 034
